Terms of service

Last Updated: 24-11-2025

Welcome to Zoomies, a brand operated by Fairground Studio Ltd. (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services (“Services”). By purchasing our products or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please refrain from using our Services.

1. Company Information

Zoomies is a trading name of:
Fairground Studio Ltd.
71 Felland Way, Reigate, RH27QD
10259697
info@gotthezoomies.co.uk

2. Eligibility

By using our Services, you confirm that:

  • You are at least 18 years old, or using the Services under adult supervision.|

  • You are legally capable of entering into binding contracts.

3. Product Information

We strive to ensure that all product descriptions, images, and specifications are accurate. However:

  • Colours, materials, and dimensions may vary slightly due to manufacturing processes.

  • Product availability is subject to change without notice.

  • We reserve the right to discontinue or modify products at any time.

4. Safety & Use of Products

Our pet toys and supplies are designed with safety in mind. However:

  • No toy is indestructible; supervision is always recommended.

  • You agree that you are responsible for assessing product suitability for your pet.

  • We are not liable for injuries or damages arising from misuse or unsupervised use.

5. Orders & Payment

By placing an order, you confirm that:

  • All information provided is accurate and complete.

  • You are authorized to use the payment method submitted.

We reserve the right to refuse or cancel orders, including suspected fraudulent transactions.

Prices are displayed in [GBP] and may change without notice.

6. Shipping & Delivery

Shipping times are estimates only. We are not responsible for:

  • Delays caused by couriers, customs, or external factors.

  • Incorrect addresses provided at checkout.

Risk of loss or damage transfers to you upon delivery.

7. Returns & Refunds

We accept returns in accordance with our Returns Policy, located at:
[https://gotthezoomies.co.uk/policies/refund-policy]

Conditions generally include:

  • Items must be unused, in original packaging, and returned within [X] days.

  • Custom or personal items may be non-returnable.

We reserve the right to refuse returns that do not meet these conditions.

8. Intellectual Property

All content including logos, product designs, text, images, graphics, and trademarks is the property of Fairground Studio Ltd. or its licensors.

You may not copy, reproduce, distribute, or use any material without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our total liability for any claim shall not exceed the purchase price of the relevant product.

Nothing in these Terms excludes liability where such exclusion is not permitted by law.

10. Warranty Disclaimer

Unless explicitly stated otherwise:

  • Our products are provided “as is” without warranties of any kind.

  • We disclaim implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. User Accounts (If applicable)

If you create an account with us:

  • You are responsible for maintaining the confidentiality of your login details.

  • You must notify us immediately of any unauthorized access.

We may suspend or terminate accounts that violate these Terms.

12. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.
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13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

  • Their content

  • Their privacy practices

  • Any products or services they provide

Use of such links is at your own risk.

14. Changes to Terms

We may update these Terms periodically. Changes take effect when posted on our website. Continued use of our Services constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of England & Wales.
Any disputes will be handled exclusively in the courts of that jurisdiction.

16. Contact Us

If you have any questions about these Terms, you can contact us at:
info@gotthezoomies.co.uk